{"id":1686,"date":"2021-01-06T15:51:00","date_gmt":"2021-01-06T15:51:00","guid":{"rendered":"https:\/\/www.echobox.com\/resources\/?p=1686"},"modified":"2021-11-03T11:32:03","modified_gmt":"2021-11-03T11:32:03","slug":"trustradius-awards-echobox-best-customer-support-and-best-feature-set","status":"publish","type":"post","link":"https:\/\/www.echobox.com\/resources\/blog\/trustradius-awards-echobox-best-customer-support-and-best-feature-set\/","title":{"rendered":"TrustRadius awards Echobox Best Customer Support and Best Feature Set"},"content":{"rendered":"\r\n<p>Hot on the heels of our <a href=\"https:\/\/www.echobox.com\/resources\/blog\/echobox-high-performer-social-media-management-g2-winter-2021\/?utm_campaign=BL_TrustRadius2021&amp;utm_source=resources&amp;utm_medium=blog&amp;utm_term=undefined&amp;utm_content=undefined\" target=\"_blank\" rel=\"noreferrer noopener\">recent recognitions<\/a>, Echobox is thrilled to receive both <strong>Best Customer Support<\/strong> and<strong> Best Feature Set<\/strong> awards from TrustRadius in the Social Media Publishing category.<\/p>\r\n\r\n\r\n\r\n<p>&nbsp;<\/p>\r\n\r\n\r\n\r\n<p>More selective than TrustRadius\u2019 commonly seen \u201cTop Rated\u201d awards, these brand-new awards are unique as they address three key attributes most critical to buyers: Customer Support, Feature Set and Usability.\u00a0<\/p>\r\n\r\n\r\n\r\n<p>&nbsp;<\/p>\r\n\r\n\r\n\r\n<p>According to TrustRadius, these awards are intended to help \u201c<a href=\"https:\/\/www.trustradius.com\/vendor-blog\/2021-best-of-awards-announcement\" target=\"_blank\" rel=\"noreferrer noopener\">buyers narrow down their choices in crowded markets<\/a>\u201d and consequently are only granted to up to three winners per attribute and per category.\u00a0<\/p>\r\n\r\n\r\n\r\n<p>&nbsp;<\/p>\r\n\r\n\r\n\r\n<p>We are therefore proud to win not only one but two of these exclusive awards in the Social Media Publishing subcategory of <strong><a href=\"https:\/\/www.trustradius.com\/buyer-blog\/best-of-2021-marketing-software\" target=\"_blank\" rel=\"noreferrer noopener\">Best of Marketing Software 2021<\/a><\/strong>!<\/p>\r\n\r\n\r\n\r\n<figure class=\"is-layout-flex wp-block-gallery-1 wp-block-gallery columns-2 is-cropped\">\r\n<ul class=\"blocks-gallery-grid\">\r\n<li class=\"blocks-gallery-item\">\r\n<figure><img decoding=\"async\" loading=\"lazy\" width=\"300\" height=\"300\" class=\"wp-image-1689\" src=\"https:\/\/mk0resourcesechfwobs.kinstacdn.com\/wp-content\/uploads\/2021\/01\/best-customer-support-badge-01-1-300x300.png\" alt=\"\" data-id=\"1689\" data-full-url=\"https:\/\/mk0resourcesechfwobs.kinstacdn.com\/wp-content\/uploads\/2021\/01\/best-customer-support-badge-01-1.png\" data-link=\"https:\/\/www.echobox.com\/resources\/?attachment_id=1689\" srcset=\"https:\/\/www.echobox.com\/resources\/wp-content\/uploads\/2021\/01\/best-customer-support-badge-01-1-300x300.png 300w, https:\/\/www.echobox.com\/resources\/wp-content\/uploads\/2021\/01\/best-customer-support-badge-01-1-515x515.png 515w, https:\/\/www.echobox.com\/resources\/wp-content\/uploads\/2021\/01\/best-customer-support-badge-01-1-150x150.png 150w, https:\/\/www.echobox.com\/resources\/wp-content\/uploads\/2021\/01\/best-customer-support-badge-01-1-768x768.png 768w, https:\/\/www.echobox.com\/resources\/wp-content\/uploads\/2021\/01\/best-customer-support-badge-01-1-1536x1536.png 1536w, https:\/\/www.echobox.com\/resources\/wp-content\/uploads\/2021\/01\/best-customer-support-badge-01-1-370x370.png 370w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/figure>\r\n<\/li>\r\n<li class=\"blocks-gallery-item\">\r\n<figure><img decoding=\"async\" loading=\"lazy\" width=\"300\" height=\"300\" class=\"wp-image-1690\" src=\"https:\/\/mk0resourcesechfwobs.kinstacdn.com\/wp-content\/uploads\/2021\/01\/best-feature-set-badge-01-1-300x300.png\" alt=\"\" data-id=\"1690\" data-full-url=\"https:\/\/mk0resourcesechfwobs.kinstacdn.com\/wp-content\/uploads\/2021\/01\/best-feature-set-badge-01-1.png\" data-link=\"https:\/\/www.echobox.com\/resources\/?attachment_id=1690\" srcset=\"https:\/\/www.echobox.com\/resources\/wp-content\/uploads\/2021\/01\/best-feature-set-badge-01-1-300x300.png 300w, https:\/\/www.echobox.com\/resources\/wp-content\/uploads\/2021\/01\/best-feature-set-badge-01-1-515x515.png 515w, https:\/\/www.echobox.com\/resources\/wp-content\/uploads\/2021\/01\/best-feature-set-badge-01-1-150x150.png 150w, https:\/\/www.echobox.com\/resources\/wp-content\/uploads\/2021\/01\/best-feature-set-badge-01-1-768x768.png 768w, https:\/\/www.echobox.com\/resources\/wp-content\/uploads\/2021\/01\/best-feature-set-badge-01-1-1536x1536.png 1536w, https:\/\/www.echobox.com\/resources\/wp-content\/uploads\/2021\/01\/best-feature-set-badge-01-1-370x370.png 370w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/figure>\r\n<\/li>\r\n<\/ul>\r\n<\/figure>\r\n\r\n\r\n\r\n<div class=\"is-layout-flow wp-block-group alignwide\">\r\n<div class=\"wp-block-group__inner-container\">\u00a0<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n<h2><strong>Why did Echobox win these awards?\u00a0<\/strong><\/h2>\r\n\r\n\r\n\r\n<p>TrustRadius selected winners based on ratings and reviews received from customers.\u00a0<\/p>\r\n\r\n\r\n\r\n<p>To win the Best Customer Support award, each nominated organization had to receive 10 TrustRadius reviews in the past year that featured specific mention of their product\u2019s customer support. Similarly, to win the Best Feature Set award, each nominated organization had to receive 10 TrustRadius reviews in the past year containing a specific mention of their product\u2019s feature set.<\/p>\r\n\r\n\r\n\r\n<p>&nbsp;<\/p>\r\n\r\n\r\n\r\n<p>Winners also had to rank in the top three positions of their category in terms of what percentage of positive responses they earned this year. Additional vetting via textual review analysis was also performed by the TrustRadius research team.\u00a0<\/p>\r\n\r\n\r\n\r\n<p>&nbsp;<\/p>\r\n\r\n\r\n\r\n<p>With an average score of <a href=\"https:\/\/www.trustradius.com\/products\/echobox\/reviews\" target=\"_blank\" rel=\"noreferrer noopener\">8.5 out of 10 on TrustRadius<\/a>, Echobox is a favorite of many of the world\u2019s leading publishers. <a href=\"https:\/\/www.trustradius.com\/products\/echobox\/reviews?o=recent\" target=\"_blank\" rel=\"noreferrer noopener\">Read our reviews<\/a> to see why publishers choose Echobox for their social media publishing.<\/p>\r\n\r\n\r\n\r\n<p>&nbsp;<\/p>\r\n\r\n\r\n\r\n<p>\u201cEchobox earned a \u2018Best of Support\u2019 and a \u2018Best Feature Set\u2019 award from TrustRadius based directly on feedback from customers,\u201d said Megan Headley, VP of Research at TrustRadius. \u201cReviewers highlight the product&#8217;s easy implementation, fast customer support, and strong analytics features.\u201d<\/p>\r\n\r\n\r\n\r\n<p>&nbsp;<\/p>\r\n\r\n\r\n\r\n<p>Antoine Amann, Echobox founder and CEO, adds: \u201cServing publishers is our top priority and we work hard to continuously offer exciting new innovations to drive their success. We are honored to see our world-class customer support and unique, robust feature set recognized by our clients and by TrustRadius.\u201d<\/p>\r\n\r\n\r\n\r\n<p>&nbsp;<\/p>\r\n\r\n\r\n\r\n<h2><strong>Why Echobox has the Best Feature Set<\/strong><\/h2>\r\n\r\n\r\n\r\n<p>At Echobox, we have a track record of building things that others had ruled out as impossible. We provide publishers with the most advanced technologies to help them excel in their digital strategies. Our solution is rich in never-before-seen features powered by AI for publishers, including:<\/p>\r\n\r\n\r\n\r\n<p>&nbsp;<\/p>\r\n\r\n\r\n\r\n<ul>\r\n<li>The first-ever organic <a href=\"https:\/\/www.echobox.com\/ab-testing.php?utm_campaign=BL_TrustRadius2021&amp;utm_source=resources&amp;utm_medium=blog&amp;utm_term=undefined&amp;utm_content=undefined\" target=\"_blank\" rel=\"noreferrer noopener\">A\/B Testing tool for Facebook<\/a><\/li>\r\n<li>A <a href=\"https:\/\/www.echobox.com\/resources\/white-papers\/should-publishers-use-facebooks-breaking-news-label\/?utm_campaign=BL_TrustRadius2021&amp;utm_source=resources&amp;utm_medium=blog&amp;utm_term=undefined&amp;utm_content=undefined\" target=\"_blank\" rel=\"noreferrer noopener\">breaking news<\/a> detection engine<\/li>\r\n<li>AI-generated share messages\u00a0<\/li>\r\n<li>Automated cross-platform posting<\/li>\r\n<li><a href=\"https:\/\/www.echobox.com\/resources\/white-papers\/when-is-the-best-time-to-post-on-facebook\/?utm_campaign=BL_TrustRadius2021&amp;utm_source=resources&amp;utm_medium=blog&amp;utm_term=undefined&amp;utm_content=undefined\" target=\"_blank\" rel=\"noreferrer noopener\">Post timing<\/a> optimization<\/li>\r\n<li><a href=\"https:\/\/www.echobox.com\/resources\/white-papers\/facebooks-penalization-algorithm-revealed\/?utm_campaign=BL_TrustRadius2021&amp;utm_source=resources&amp;utm_medium=blog&amp;utm_term=undefined&amp;utm_content=undefined\" target=\"_blank\" rel=\"noreferrer noopener\">Share frequency<\/a> optimization<\/li>\r\n<li>Highly accurate virality predictions<\/li>\r\n<li>An <a href=\"https:\/\/www.echobox.com\/resources\/blog\/how-does-facebooks-secret-penalization-algorithm-affect-publishers\/\" target=\"_blank\" rel=\"noreferrer noopener\">alg<\/a><a href=\"https:\/\/www.echobox.com\/resources\/blog\/how-does-facebooks-secret-penalization-algorithm-affect-publishers\/?utm_campaign=BL_TrustRadius2021&amp;utm_source=resources&amp;utm_medium=blog&amp;utm_term=undefined&amp;utm_content=undefined\" target=\"_blank\" rel=\"noreferrer noopener\">o<\/a><a href=\"https:\/\/www.echobox.com\/resources\/blog\/how-does-facebooks-secret-penalization-algorithm-affect-publishers\/\" target=\"_blank\" rel=\"noreferrer noopener\">rithm<\/a> that reverse-engineers Facebook\u2019s Newsfeed algorithm<\/li>\r\n<li>Keyword rules for nuanced control<\/li>\r\n<li>Audience Graphs (a novel way to mathematically represent a publisher\u2019s audience)<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<p>&nbsp;<\/p>\r\n\r\n\r\n\r\n<p><a href=\"https:\/\/www.echobox.com\/automate#\/?utm_campaign=BL_TrustRadius2021&amp;utm_source=resources&amp;utm_medium=blog&amp;utm_term=undefined&amp;utm_content=undefined\" target=\"_blank\" rel=\"noreferrer noopener\">Learn more about Echobox\u2019s powerful feature set.<\/a>\u00a0<\/p>\r\n\r\n\r\n\r\n<p>&nbsp;<\/p>\r\n\r\n\r\n\r\n<blockquote class=\"wp-block-quote is-style-default\">\r\n<p><em>\u201cThe ability to schedule posts at specific times or have Echobox pick the best time for posting covers all the different needs of our posting strategy. The easy setup of A\/B test on posts and automatic selection of the winner helps us optimize our performance.\u201d<br \/><\/em><a href=\"https:\/\/www.trustradius.com\/reviews\/echobox-2020-08-18-08-56-24\" target=\"_blank\" rel=\"noreferrer noopener\">Read the review on TrustRadius<\/a><\/p>\r\n<\/blockquote>\r\n\r\n\r\n\r\n<p>&nbsp;<\/p>\r\n\r\n\r\n\r\n<blockquote class=\"wp-block-quote\">\r\n<p><em>\u201cEchobox&#8217;s AI provides a more well-rounded ability to share across multiple accounts, with more features like AB headline testing and optimal sharing times, while simultaneously allowing journalists to take advantage of automatic posting.\u201d<br \/><\/em><a href=\"https:\/\/www.trustradius.com\/reviews\/echobox-2020-07-23-08-58-15\" target=\"_blank\" rel=\"noreferrer noopener\">Read the review on TrustRadius<\/a><\/p>\r\n<\/blockquote>\r\n\r\n\r\n\r\n<p>&nbsp;<\/p>\r\n\r\n\r\n\r\n<h2><strong>Why Echobox has the Best Customer Support<\/strong><\/h2>\r\n\r\n\r\n\r\n<p>Our Customer Success team ensures clients get the most value from Echobox, helping them use our technologies in the best possible way. We provide 24\/7 technical support and a rapid response time to any queries, so our customers get quick answers wherever they are. From onboarding to supporting ongoing growth, our Customer Success experts are with our clients at every step of the way.<\/p>\r\n\r\n\r\n\r\n<p>&nbsp;<\/p>\r\n\r\n\r\n\r\n<blockquote class=\"wp-block-quote\">\r\n<p><em>\u201cEchobox has incredible support and artificial intelligence. I feel so much better after implementing it that our content is being seen and shared.\u201d<\/em><br \/><a href=\"https:\/\/www.trustradius.com\/reviews\/echobox-2020-09-29-15-25-53\" target=\"_blank\" rel=\"noreferrer noopener\">Read the review on TrustRadius<\/a><\/p>\r\n<\/blockquote>\r\n\r\n\r\n\r\n<p>&nbsp;<\/p>\r\n\r\n\r\n\r\n<blockquote class=\"wp-block-quote\">\r\n<p><em>\u201cWhen we have questions or problems, we always get fast support. Echobox people are all so friendly and reliable. They are always eager and willing to help. They are patient and will walk you through your problems, may it be small or big. They are always ready to assist clients.\u201d<\/em><br \/><a href=\"https:\/\/www.trustradius.com\/reviews\/echobox-2020-08-11-06-07-28\" target=\"_blank\" rel=\"noreferrer noopener\">Read the review on TrustRadius<\/a><\/p>\r\n<\/blockquote>\r\n\r\n\r\n<hr class=\"wp-block-separator\" \/>\r\n\r\n\r\n<p><strong>Learn how Echobox could help your publication drive immediate results:\u00a0<\/strong><\/p>\r\n\r\n\r\n<div class=\"vlp-link-container vlp-template-default wp-block-visual-link-preview-link\">\n\t<a href=\"https:\/\/resources.echobox.com\/factsheets\/echobox-product-overview\/?utm_campaign=BL_TrustRadius2021&amp;utm_source=resources&amp;utm_medium=blog&amp;utm_term=CTA&amp;utm_content=undefined\" class=\"vlp-link\" title=\"Echobox Product Overview\" target=\"_blank\"><\/a>\t\t<div class=\"vlp-link-image-container\">\n\t\t<div class=\"vlp-link-image\">\n\t\t\t<img decoding=\"async\" src=\"https:\/\/mk0resourcesechfwobs.kinstacdn.com\/wp-content\/uploads\/2019\/11\/Factsheet.png\" style=\"max-width: 150px; max-height: 150px\" \/>\t\t<\/div>\n\t<\/div>\n\t\t<div class=\"vlp-link-text-container\">\n\t\t\t\t<div class=\"vlp-link-title\">\n\t\t\tEchobox Product Overview\t\t<\/div>\n\t\t\t\t\t\t<div class=\"vlp-link-summary\">\n\t\t\tDownload the Echobox Factsheet to learn why Echobox is the social media publishing and automation platform of choice for 800+ leading publishers worldwide.\t\t<\/div>\n\t\t\t<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Hot on the heels of our recent recognitions, Echobox is thrilled to receive both Best Customer Support and Best Feature Set awards from TrustRadius in the Social Media Publishing category. &nbsp; More selective than TrustRadius\u2019 commonly seen \u201cTop Rated\u201d awards, these brand-new awards are unique as they address three key attributes most critical to buyers:<\/p>\n","protected":false},"author":7,"featured_media":1699,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false},"categories":[2],"tags":[7,8],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>TrustRadius awards Echobox Best Customer Support and Best Feature Set - Echobox Resources<\/title>\n<meta name=\"description\" content=\"Echobox has won both Best Customer Support and Best Feature Set awards from TrustRadius in the social media publishing category.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.echobox.com\/resources\/blog\/trustradius-awards-echobox-best-customer-support-and-best-feature-set\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" 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